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Our Policies

Shipping and Handling

All items in stock will be shipped within three working days of bank payment clearance confirmation.

We offer the following shipping methods:

- International Air Express Delivery (FedEx/UPS/DHL/TNT) 

Depending on the destination countries, the delivery transit time is between 3-5 working days. 

Please find the cost of delivery to different regions of the world as table below.

Shipping Cost
USA Canada
Europe 1
Europe 2 
Middle East
Australia New Zealand
1
US$25.00
US$35.00
US$45.00
US$25.00

2

US$40.00

US$50.00

US$58.00

US$35.00

  • Europe 1 : Belgium, France, Germany, Italy, Luxembourg, The Netherlands, Scotland, UK
  • Europe 2 : Rest of Europe
  • If your country is not listed here, please write to us at tvbimovie@netscape.net for quotation

If the delivery address is located in a remote outlying area, some international express courier company imposes additional Extended Delivery Area charges. These charges are separate from those initially applied to your order and will be subsequently charged back to you, without any further reference to you.
 
Please note that any applicable duties or Value Added Tax (VAT) shall be borne by the customers at destination countries.
 
Please note that shipments are not insured and TVBImovies will not be responsible for any damage or loss in transit.  


Returns

Customers often ask what our return policy is. We aim for complete customer satisfaction. If you are not completely happy with your purchase, we want to hear about it. Let us know if something is wrong and we will do what we can to make it right. VCDs are not always defect-free. We do checked all our VCDs before shipment but should any defective ones slip through; we will replace it.
 
 
DVDs Format
 
Kindly ensure your DVD player is capable of multi-format/all-region playback. We are not responsible if your DVD player is not able to playback the DVD format of the movies ordered.

We may also provide a list of credit cards that we accept on this page in the future.
 
 
Disclaimer: We shall not be liable for any loss or damage caused by the usage of any information obtained from this web site.

Do you have any questions? Send us an e-mail at:

tvbimovie@netscape.net